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Quality Risk Manager

Job Description

Quality Risk Manager

Full Job Description

Job Summary:

The position leads, advises and monitors accreditation cycles and processes, quality improvement initiatives, risk management and workplace health & safety, process and system development and protocols and guidelines.


  • Lead, manage and review organization wide processes for quality improvement, risk management and workplace safety.
  • Develop, modify, and lead the development and implementation of organization wide policies to meet the varying requirements of program areas.
  • Lead client/patient safety and clinical practice improvements across the service.
  • Manage and lead the development and evaluation of quality indicators.
  • Manage, lead PHMC-DELCO accreditation requirements including planning, preparation, integration, and implementation.
  • Provide expertise in training, supervision, and support to staff in the development of knowledge and skills in quality improvement activities.
  • Coordinate and provide advice on the review of critical and adverse incidents and/or Root Cause Analysis and ensure progress on the implementation of recommendations arising from such reviews.
  • Establish and foster relationships with staff to ensure quality is embedded within clinical practice and all organizational programs and activities.
  • Take a leadership role in risk management assisting with the development, enhancement and implementation of appropriate risk management policies, procedures, and systems.
  • Promote understanding of risk management, including delivery of risk management training, as appropriate.
  • Facilitate the development of action plans for systemic breakdowns in operational processes.
  • Manage the implementation of annual organizational audits, creation of corrective action plans, and oversight of resolution to success.
  • Maintains confidentiality in matters related to patients, families, and facility staff.
  • Adheres to department/hospital policies.
  • All other duties as required.


  • Demonstrates knowledge and understanding of mental health, mental illness, and mental health services.
  • Demonstrates leadership skills including excellent oral and written communication skills.
  • Demonstrates a commitment to quality services and deliverables for internal and external customers. Promotes continuous process improvement techniques to modify procedures.
  • Computer skills and knowledge of applicable software programs.
  • Ability to promote the philosophy of continuous quality improvement and customer advocacy.
  • Ability to work on multiple projects and manage deadlines effectively.
  • Ability to work with diverse populations.
  • May be required to work nights, weekends, and holidays.


  • Master’s degree in Public Health, Healthcare Administration or Bachelor’s degree and 4-7 years of experience working in the healthcare field.
  • Strong knowledge of healthcare clinical fundamentals, patient safety standards, and performance improvement standards.
  • Familiarity with operational, financial, quality improvement and human resource procedures and regulations are required.
  • PHMC requires that all employees are fully COVID-19 vaccinated by the first day of employment. We will offer the Covid-19 vaccination at no cost, via our Health Centers.


  • Commensurate with experience.

Job Type: Full-time


  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance


  • 8 hour shift

Ability to commute/relocate:

  • Philadelphia, PA 19102: Reliably commute or planning to relocate before starting work (Required)


  • ISO 9001: 1 year (Preferred)

Work Location: In person

  • Health insurance

*Please mention you saw this ad on JobsInNonprofit.*

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