POSITION DESCRIPTION: PHILANTHROPY SERVICES MANAGER
The Philanthropy Services Manager oversees the day-to-day administration of digital fundraising, the donor database, donor relations, prospect development, gift processing and acknowledgments, data management and analytics, and digital technology. The position requires a comprehensive understanding of the overall responsibilities of Philanthropy Services with the expectation to bring industry standards, strategies, and vision for how technology supports and propels Philanthropy. The Philanthropy Services Manager is a remote, full-time, exempt, benefit-eligible position. This position supervises four staff members and reports to the Chief Philanthropy Officer.

PRIMARY RESPONSIBILITIES
Duties vary with the workload and could include, but are not limited to, the tasks listed below.

Serves as the philanthropy operations point of contact;
Supervises philanthropy services staff to ensure that all gift processing, philanthropy operations, and reporting are completed on a timely basis;
Works with the Philanthropy team to define, recommend, and implement policies and procedures to support fundraising efforts, systems support, data integrity and security, and gift processing;
Oversees direct mail and digital engagement services;
Provides oversight and support for the digital philanthropic program, including monitoring online donation platforms and working with the marketing and communications team on shared goals;
Works with GCCs Chief Financial Officer to ensure that fundraising data and financial data are accurate and reconciled monthly;
Develops and prepares management, standard, and ad hoc reports;
Performs data maintenance and systems documentation;
Provides training and support for philanthropy data management and information systems;
Facilitates all areas of prospect development to ensure the timely and effective identification and management of major gift prospects;
Manages gift processing and entry of all gifts into the database;
Ensures all gifts receive acknowledgment letters per the Donor Bill of Rights, industry rules and guidelines, and internal guidelines;
Oversees and implements the stewardship process to ensure continuous donor engagement;
Support and embody GCC's pursuit of organizational excellence through special projects that support the strategic direction of GCC
GCC CORE VALUES
GCC has identified four core values that represent how we interact with our employees, partners, visitors, supporters, and followers. Our values include:
Integrity: We are honest, respectful, inclusive, caring, and accountable for our actions. We operate at a high level of excellence, utilizing our resources to their best and fullest potential.
Education: We are a dynamic learning organization uniquely positioned to cultivate the awe of Grand Canyon.
Service: We embrace our role as a valued partner of the National Park Service at Grand Canyon National Park and will provide the highest level of excellence in every interaction with employees, partners, visitors, supporters, and donors.
Connection: We foster a sense of wonder and adventure for the Grand Canyon.

WORKING CONDITIONS
Performs job duties in a remote office setting, working with a computer and with colleagues
May occasionally work more than 40 hours per week or on weekends and holidays to meet critical deadlines and to attend special functions
This position is primarily sedentary office work requiring long periods at a computer performing repetitive tasks.
Grand Canyon Conservancy is an Equal Opportunity Employer

MINIMUM QUALIFICATIONS
Bachelors degree or equivalent work experience in an operational management capacity
Five to seven years of experience in operations management
High level of expertise in the management and administration of relational database systems, preferably Raisers Edge, digital fundraising platforms, and other Information systems
Ability to pass a criminal background check

PREFERRED QUALIFICATIONS, SKILLS, AND CHARACTERISTICS
Strong commitment to the ethical handling and management of donor information
Advanced understanding of office methods, procedures, and industry best practices
Excellent oral and written communication skills, including the ability to communicate complex ideas and concepts in a clear and professional manner
High level of integrity and accuracy
Knowledge and understanding of nonprofit goals, objectives, policies, and procedures
Knowledge of budgeting, cost estimating, and fiscal management principles and procedures
Demonstrated skill in strategic database segmentation
Ability to supervise and train employees, including organizing, prioritizing, and scheduling work assignments
Ability to develop, prepare, and deliver effective training programs, seminars, and workshops relating to philanthropy systems and information management
Ability to learn, interpret, and apply complex policies and procedures with minimal guidance
Strong cross-departmental collaboration skills
Demonstrated capacity to meet deadlines
Strong project management skills and ability to lead multiple high-profile projects
Advanced experience in scheduling tasks and coordinating team members to accomplish results
Ability to promote and maintain a positive work environment while displaying GCCs Core Values