Program Manager - Refugee Services Housing

Catholic Charities Diocese

Job Description


Program Manager – Refugee Services Housing

DEPARTMENT: Refugee and Immigrant Services

REPORTS TO: Department Director, Refugee and Immigrant Services


TIME COMMITMENT: Full-time (40 hours/week), some nights and weekends

SALARY: $85,000-90,000/annually

DATE REVISED: June 27, 2023




The Refugee Services Housing Program Manager is responsible for staff management and strategic program management of the Afghan Support Investment Project, along with other agency refugee housing programming. Services include targeted programming to provide direct housing relief and assistance to newly arrived refugee individuals/families and other ORR designated populations who are in need of temporary housing and/or need to secure long-term permanent housing that will support their integration. The Program Manager will manage a team, including intake specialists, case specialists, program compliance monitors, a housing specialist, and supervisors.



The business and social environment we operate in has changed. What worked yesterday may not work today and will likely not work tomorrow. To thrive, we must incorporate new ways of thinking and embrace new practices. As part of our individual and agency cultural change process, it is critical that all employees of Catholic Charities aspire to the following:



  • A commitment to the agency’s mission, vision, and values;
  • A commitment to excellence in everything we do;
  • A commitment to excel at performance and quality improvement;
  • A commitment to outcomes and measured results;
  • A commitment to innovation and to what is possible.



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  • Monitor expenses on a regular basis.
  • Review and authorize all expense and funding requests.
  • Ensure all program expenditures are properly documented.
  • Supervises the delivery of temporary and long-term housing support services;
  • Ensures compliance with performance standards and grant requirements, with guidance from the Director;
  • Writes reports, conducts analysis of findings and follows up on recommendations;
  • Develops and cultivates resources to support and expand program services;
  • Identifies and implements actions to improve program goal attainment as necessary;
  • Oversees data tracking and program evaluation tools to monitor program outputs and outcomes;
  • Conducts intensive initial and ongoing training for staff in all aspects of program ensuring all program objectives, services and procedures are followed;
  • Leads staff meetings to assure proper communication among all staff for smooth program coordination;
  • Ensures staff have accurate and complete documentation and filing of all case management services;
  • Conducts staff performance appraisals;
  • Develops monthly and quarterly reports and completes all required reports on time;
  • Develops close working relationship with Resettlement Agencies, Ethnic Community-Based Organizations, and other community partners and promotes their involvement in the Program to support Afghans.
  • Maintain comprehensive, accurate, and up-to-date online case files for all assigned cases in accordance with CDSS requirements for case file maintenance and documentation;
  • Prepare case files for review and/or monitoring activities in coordination with Program Compliance Monitor, Director, and funders;
  • Review and approve all disbursements on a daily or as-needed basis, ensuring the accurate calculation of assistance levels as well as proper documentation of all disbursements made to clients.
  • Attend department, program and 1-on-1 supervision meetings as required;
  • Follow state requirements on mandatory reporting of child abuse and neglect;
  • Other related duties as assigned




To perform this job successfully, an individual must be able to perform satisfactorily each essential duty listed below:



  • Bachelor’s degree required. Master’s degree preferred.
  • Three years of experience in management, administration, and supervision.
  • Experience with refugee resettlement, case management, immigration, real estate, and social services preferred. Accounting/finance experience a plus.
  • Familiarity with the refugee and/or immigrant population, as well as knowledge of the resources and providers (governmental, civic, social, health, educational, economic, faith-based, etc.) that are available within the community/county to assist refugee and migrant families.
  • Excellent communication and interpersonal skills.
  • Excellent organizational skills.
  • Training, education and experience with case management and trauma-informed care.
  • Ability to conduct self professionally while maintaining sensitivity to the cultural background and individual needs of a diverse staff.
  • Computer competency in Windows, MS Word and Excel.
  • Commitment to the mission of the agency and program.
  • Ability to represent Catholic Charities in a professional manner.
  • Excellent verbal and written communication using proper grammar and vocabulary;
  • Ability to communicate effectively and tactfully with clients, co-workers and other individuals in a diverse, multicultural work environment;
  • Excellent interpersonal skills.
  • Proficiency with Microsoft Office Suite – including Outlook, Word, Excel, PowerPoint and Access – and other commonly used office software required;
  • Familiarity with data management software and the use of databases for tracking the delivery of services to clients preferred.




  • Valid California Driver’s License
  • Must successfully complete a DOJ live scan
  • Must successfully pass an FBI fingerprint check of national and state criminal history
  • Tuberculin Skin Test
  • CPR/First Aid Certification (desired)




The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



While performing the duties of this job, the employee is frequently required to walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is frequently required to stand. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision. The employee must travel to various locations as required by the program.




The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



The noise level in the work environment is usually moderate.



Catholic Charities reserves the right to revise job descriptions as the need arises. This job description does not constitute a written or implied contract of employment.



Catholic Charities is a non-profit, non-discriminatory service organization and employer. We do not discriminate on the basis of race, color, national origin, religion, sex, age, sexual orientation, or disability. Persons seeking employment are entitled to freedom from harassment and retaliation and reasonable accommodation for qualified disabilities.

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