Manager Donor Relations

Children's Hospital Colorado

Job Description

 

Why Work at Children's....

Here, it’s different. Come join us.

Children's Hospital Colorado has defined and delivered pediatric healthcare excellence for more than 100 years.

Here, the nation’s brightest nurses, physicians, scientists, researchers, therapists, and care providers are creating the future of child health. With an optimist’s outlook, a trailblazing spirit, and a celebrated history, we’re making new strides every day.

We’ve been Magnet-designated four times by the American Nurses Credentialing Center and are consistently recognized among the nation’s top 10 pediatric hospitals by U.S. News & World Report.

As a national leader in pediatric care, we serve children and families from all over the nation. Our System of Care includes four pediatric hospitals, 11 specialty care centers, 1,300+ outreach clinics and more than 10,000 healthcare professionals representing the full spectrum of pediatric care specialties.

Here, we know it takes all of us, every role, to deliver the best possible care to each child and family we treat.

That’s why we build our teams toward a foundation of equity in access, advancement, and opportunity. We know teams of individuals with different identities and backgrounds can nurture creativity and innovation. We know we can see, treat, and heal children better when our team reflects the diversity of our patient population. We strive to attract and retain diverse talent because we know a truly inclusive and equitable workforce will help us one day realize our most basic calling: to heal every child who comes through our doors.

A career at Children's Colorado will challenge you, inspire you, and motivate you to make a difference in the life of a child. Here, it’s different.

Job Overview

The Manager of Donor Relations of Children’s Hospital Colorado Foundation (Foundation) manage a best-in-class Acknowledgment Process for donor gifts made to the Foundation, draft donor acknowledgments, and content for other donor stewardship communications. This role will serve as the lead for developing impact reports for major and principal gift donors. This position reports the Director of Donor Relations.

Additional Information

Department: CHCHS Foundation
Hours per week: 40, eligible for benefits
Shift: This is a full-time, exempt (salaried) position, with no direct supervisory duties. Qualified for benefit choices.

Qualifications

Qualified candidates will successfully represent our Foundation Core Values: Mission-Driven, Donor-First, Integrity, Accountability, Expertise, and Leadership.

Educational Requirements: BA/BS undergraduate degree from an accredited college or university is required. No equivalency.

Seeking at least 3 to 5 years of work experience. Preferably in a non-profit organization and with experience related to donor relations, stewardship, or at a large and complex organization. The Manager, Donor Relations will have the following experience and abilities:

Responsibilities

 

Essential Functions of the Job:

1) Manager the Foundation's centralized Donation Acknowledgment Process at Children’s Hospital Colorado Foundation:
  • Write and coordinate timely distribution of acknowledgment letters, emails, and call scripts in alignment with the Foundation’s centralized Acknowledgement Process, including but not limited to letters from the
Hospital and Foundation executives and Chairs of the Hospital and Foundation Boards.
  • Produce tribute notifications in response to donations made in honor/memory of individuals.
  • Upload and track acknowledgments in the Foundation’s constituent database, (Blackbaud CRM).

2) Oversee and develop giving society data tracking and welcome correspondence:
  • Draft and follow internal review process before and distribution of timely welcome materials to donors to the Foundation’s giving societies as they qualify.
  • Upload and track giving society member communications in the Foundation’s constituent database, Blackbaud CRM.
  • Track giving society memberships in Blackbaud CRM, reviewing regularly to maintain accuracy in both the database and publicized lists in collaboration with other Foundation team members.

3) Contribute to the development of impact reports:
  • Write impact reports that steward major donors and demonstrate ROI on philanthropic gifts.
  • Write impact reports for fundraising priorities in alignment with the Foundation Strategy Group.

4) Serve as the platform manager for Mythos:
  • Lead implementation process for activating new platform in partnership with Director of Donor Relations.
  • Collect, edit, and manage content for publishing personal, relevant, and engaging story-based communications.
  • Develop and lead training for other Foundation team members as needed

5) Individualized Stewardship:
  • Serve as stewardship liaison to members of field staff.
  • Work with assigned Philanthropy Directors to identify stewardship needs for their portfolios and execute different stewardship activities, examples include: written impact reports, crafting gratitude messages from
President and CEO and crafting social media posts.
  • Execute individualized stewardship projects for strategically identified donors.

6) Regularly update stewardship language on gift receipts in partnership with Marketing Communications and Gift Service groups, regularly draft language for donor receipts for gifts of all levels and designations that aligns with messaging and campaigns.

7) Write special donor correspondence as directed by senior leadership:
  • Draft correspondence to donors for Foundation executives and Prospect Managers for special circumstances, i.e., $1M+ gifts, milestone birthdays, giving anniversaries, special stewardship occasions, etc.
  • Upload and track special donor correspondence in the Foundation’s constituent database, Blackbaud CRM.

8) Other duties as assigned, will include administrative support for Donor Relations Business Unit as identified by Director of Donor Relations.

9) Participate and engage in required Children's Colorado, Hospital and Foundation trainings, including system wide competency expectations (like Cornerstone and as assigned).

 

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Other Information

Core Competencies Include:
1. Effective Writing Skills – an ability to write clearly and concisely using correct grammar; have good organization and appropriate word choices.
2. Cross Team Collaboration – able to work with others to accomplish shared goals; including across different departments to share knowledge.
3. Attention to Detail - ability to efficiently achieve accuracy when accomplishing duties, no matter how small or large; able to identify errors.
4. Self-motivated - works independently with the confidence and energy needed to drive results; complete tasks that are goal centered with ambition.
5. Deadline Driven – consistently completes tasks on time; motivated by deadlines and well organized to meet objectives timely.

Demonstrated writing skills; experience writing for high-value donors and VIPs is a plus.
  • Ability to communicate clearly and effectively with diverse constituencies, meet deadlines, be self-motivated, and work independently.
  • Demonstrates an ability of accuracy and accountability in assigned work; doing efficient work with minimal errors
  • Strong team orientation and skill in working with a wide range of colleagues.
  • Strong organizational and project management skills with the ability to establish priorities.
  • Strong belief in the mission of a hospital dedicated to promoting the health and well-being of children and their families.
  • Excellent interpersonal skills with an ability to effectively work and communicate with a diverse group of constituents.
  • Ability to successfully demonstrate and use MS Office products in daily work
  • Experience with CRM systems preferred and familiarity with Blackbaud CRM a plus

Physical Requirements

Ability to Perform Essential Functions of the Job

ABILITY TO PERFORM PHYSICAL ESSENTIAL FUNCTIONS OF JOB.

This position is classified as non-clinical:
  • Audio-Visual: Color Discrimination – Good
  • Audio-Visual: Depth Perception – Good
  • Audio-Visual: Near Vision: Good
  • Audio-Visual: Far Vision: Good
  • Audio Visual: Hearing: Good
  • Motion: Bend: Up to 1/2 of the time
  • Motion: Reach up to 1/2 of the time
  • Motion: Carry up to 1/3 of the time
  • Motion: Pull up to 1/3 of the time
  • Motion: Push up to 1/3 of the time
  • Weight Lifted/Force Exerted: Up to 10 lbs. at least 1/2 of the time
  • General Activity: Stand/Walk up to 4hrs or more per day
  • General Activity: Sit/Stationary up to 4hrs or more per day
  • Use of hands/feet: Precise Motion Function (or fine manipulation)

Work Environment
  • Exposure: Exposure to blood/body fluid: Rarely
  • Exposure: Exposure to extreme cold/heat: Rarely
  • Exposure: Exposure to infectious disease: Rarely
  • Mental and Emotional Requirements: Manages stress appropriately
  • Mental and Emotional Requirements: Works with other effectively
  • Mental and Emotional Requirements: Handles multiple priorities effectively.
  • Mental and Emotional Requirements: Independent discretion/decision making.
  • Mental and Emotional Requirements: Makes decisions under pressure.
  • Mental Stress: multi-tasking, meeting deadlines, prioritizing

Equal Employment Opportunity

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information.

 


Salary Information

Annual Salary Range (Based on 40 hours worked per week): $67,000.00 to $91,000.00
Hourly Salary Range: $32.21 to $43.75


Benefits Information

Here, you matter. As a Children’s Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to a best-in-class education benefit with 75+ tuition-free programs to help you advance your career.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children’s Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.

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