Family Connections Program Manager

Court Appointed Special Advocate Inc

Job Description

Family Connections Program Manager


CASA of Larimer County (CLC) is a nonprofit organization comprised of three programs: Court Appointed Special Advocates (CASA)Family Connections (FC) and Trust-Based Relational Intervention® (TBRI®) programCASA provides volunteer advocacy to children involved in dependency and neglect cases and FC provides supervised visitation, safe custody exchanges, supportive case management, and parenting education. TBRI® is integrated throughout CLC's programs and provides evidence based, trauma-informed, interventionAcross all programs, our mission is to advocate for safe, nurturing, and permanent connections to family and community so children who have experienced abuse and neglect have the opportunity to thrive.

Reports to: Executive Director

Full Time

Position Overview: The Program Manager provides daily oversight and support of the Family Connections program of CASA of Larimer County. These services operate Sunday through Thursday, 11 am-7 pm. The Program Manager is responsible for ensuring the program provides high quality case management and services that strengthen families. The Program Manager implements services in a manner that upholds best practices, provides trauma informed care, and is culturally sensitive. As a representative of CASA of Larimer County, the Program Manager will interact with court professionals, human services professionals, community partners and stakeholders to improve and expand the organizations services.



  • Collaborates with leadership team in developing program goals, identifying and implementing strategies for program growth and improvement, and continually monitoring program effectiveness.
  • Trains, schedules, and leads program case managers, staff, volunteers, and interns.
  • Provides case management and services as needed to meet program demands.
  • Manages client referrals, case intakes, orientations, and leads the process of case assignment. Participates in case planning and upholds organizational policies. Participates in termination of clients, volunteers, interns, or staff in conjunction with the Executive Director.
  • Works with leadership team to determine effective safety plans. Ensures all staff are aware of and practice safety plans periodically.
  • Supports recruitment of volunteers and interns. Manages intern program with local colleges including selection, onboarding, training, and evaluation.
  • Encourages professional development, participates in evaluation process and leads weekly staff meetings.
  • Monitors progress and effectiveness of case management to strengthen families and support victims of crime.
  • Provides problem-solving assistance to case managers and volunteers/interns as necessary.
  • Manages change process to implement program initiatives or improvement processes.
  • Trains, schedules, and leads program case managers, staff, volunteers, and interns. Participates in policy development as needed.
  • Works with leadership team to determine effective safety plans. Ensures all staff are aware of and practice safety plans periodically.
  • Supports implementation and practice of evidence-based services, including the Nurturing Parenting Program, which build from family strengths and enhance resilience.
  • Ensures strict confidentiality of agency and client information.
  • Manages change process to implement program initiatives or improvement processes.
  • Participates in policy developments as needed.
  • Manages billing for grants and DHS contracts as applicable.
  • Develops and implements strategies to increase volunteer engagement and retention.
  • Ensures the effectiveness of program evaluation practices and data management, along with primary oversight of the maintenance of all case records; analyzing and auditing program data on a regular basis; compiling data and information for reporting for grants, fund development, and internal purposes; and ensuring effective data entry/collection practices including visit recaps for case managers and volunteers.
  • Actively works to build and maintain positive relationships as well as to facilitate collaborative efforts with community agencies and collaborates with Executive Director to build referral base.
  • Ensures the physical site is properly maintained for staff and clients. Notifies leadership of property maintenance needs in a timely manner.



  • Bachelor's degree, or equivalent experience, in related field.
  • Work experience in human services, social work, law or other related fields.
  • Proven experience managing and supervising staff members, preferably in a nonprofit environment.
  • Effective case management skills including developing strong relationships with clients and families.
  • Demonstrated ability to meet deadlines with flexibility to respond to changed circumstances.
  • Excellent communication skills and a proven ability to build positive relationships with a wide variety of individuals and organizations.
  • Excellent computer skills.
  • Availability to work evenings and weekends.


  • Bilingual (Spanish / English)
  • Experience with supervised visitation or child and family coaching programs.
  • Experience working in a trauma informed system of care.
  • Experience with program evaluation and overseeing data management.
  • Knowledge of the juvenile court and child welfare systems or similar governmental systems.
  • Adaptability, a creative approach to problem-solving, a desire to help improve and grow the CASA of Larimer County programs, and enthusiasm for managing staff and volunteers.
  • Ability to take initiative in completing assigned projects with minimal supervision. Organized with effective time management skills.
  • Experience with volunteer management, including developing strong relationships with volunteers and improving volunteer retention and engagement.


$50,000- $52,000

Full Time benefits included: PTO, Wellness Time, Paid Holidays, Sick Time, Medical Insurance, Vision Insurance, Dental Insurance, Short Term Disability (STD), Life/ AD&D Insurance, Employee Assistance Program (EAP), 403(b)

CLC is an equal opportunity employer and actively recruits, selects and promotes qualified employees and volunteers, broadly representative of the community served and administers its personnel practices without discrimination. CLC prohibits harassment of one employee by another employee or supervisor. Discrimination on the basis of age, veteran status, sex, sexual orientation, race, color or ethnicity, nationality, disability, genetic information or religion, is prohibited in accordance with the Office of Civil Rights.

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