Street Outreach Housing Case Manager II, (CADC or QMHA required) - $5,000 Signing Bonus!

Central City Concern

Job Description


Seniority Bid Close Date: 5/11/23

Since 1979, the Portland community has trusted Central City Concern (CCC) to help people create meaningful, long-term change. Every year, we serve more than 13,000 people experiencing or at risk of homelessness with affordable and supportive housing, person-centered health care, addiction recovery and employment assistance. By providing health care, housing and jobs, CCC is ending homelessness in Portland and helping people achieve their highest potential.

CCC’s LEAD program is seeking a Case Manager II to join our team! You may be eligible for a $5,000 signing bonus for this position! $2,500 paid at time of hire and $2,500 paid after 6 months of service.

Schedule: Tuesday- Friday, 8:00am – 6:00pm.

Base Union Salary: $50,025.20

The Street Outreach Case Manager (known internally as 'LEAD') works as a member of a multi-disciplinary team providing assessment, individual planning, street outreach, intensive case management, peer services, and service brokerage. The team coordinates with community resources to provide access to address all needs, including substance use treatment, medication management, physical health treatment, mental health treatment, benefits and entitlements, appropriate and affordable housing, employment and educational opportunities, and supports for basic needs.

The Successful Candidate:

You are a skilled relationship-builder with the ability to engage with a wide variety of different people, including the general public and clients with various behavioral health needs. You are able to demonstrate a basic knowledge of motivational interviewing, Stages of Change, Harm Reduction, and ASAM criteria. You have demonstrated knowledge of community and social service agencies, including health services (substance use, mental health, and physical health), housing, employment, benefits, and other social services. You are skilled at setting boundaries, resolving interpersonal conflict, and de-escalation.

Duties to Include:

  • Engage referred individuals and collect information regarding individuals’ history and current presentation through a combination of interviewing, records review, and consultation (after obtaining ROI and written consent.)
  • Perform risk assessments and evaluate level of care needs, and complete an assessment utilizing ASAM criteria.
  • Develop a participant-directed, strengths-based plan with individuals using a harm reduction approach.
  • Work with community agencies and programs to broker services for referrals as identified on plan.
  • Provide outreach in the community to locate and engage participants.
  • Participate in staff meetings, huddles, and case conferences with team members in order to utilize interdisciplinary expertise and facilitate individual service plans.
  • Participate in collaborative Operational Team meetings with partner agencies.
  • Monitor and assure that the health and safety needs of individuals are met.
  • Utilize Motivational Interviewing to identify stages of change and develop corresponding stage wise treatment strategies.

  • Either a CADC I, QMHA, or QMHA R and a minimum of two years providing service in the social service field required.
  • Experience working with homeless individuals and providing street outreach preferred.
  • An undergraduate degree in a behavioral health field preferred.
  • Lived experience preferred.
  • Bi-lingual preferred.
  • Must have current CPR certification prior to start date.
  • Must pass a pre-employment drug screen, TB test, and background check. This includes clearance by the DHS Background Check Unit.
  • Must possess a current driver’s license, pass a DMV background check and be designated an “acceptable” driver as outlined in Central City Concern’s Fleet Safety Policy. Must pass an initial drivers training within 60 days of being an approved driver and continued recertification training.

Central City Concern offers an incredible benefits package to our employees!

  • Generous paid time off plan beginning at 4 weeks per year at the time of hire. Accrual increases with longevity.
  • Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2nd year, and 8% in your 3rd year!
  • 11 paid Holidays PLUS 2 Personal Holidays to be used at the employee’s discretion.
  • Comprehensive Medical, Vision, and Dental insurance coverage.
  • Employer Paid Life, Short Term Disability, AND Long Term Disability Insurance!
  • Sabbatical Program offering extended time off at years 7, 14 and 21.

Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.

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