Human Resources Business Partner

Goodwill of Central & Northern Arizona

Job Description


2626 W Beryl Ave Phoenix Arizona, 85021,


Position Description:

Designs and administers proactive programs, procedures and plans to facilitate and support business growth, a high performance culture, a strong employer reputation, employee engagement, employee relations and legal compliance. Provides strategic partnership through being a collaborative creator of solutions to business objectives and a partner in solving business problems for Goodwill of Central and Northern Arizona (GCNA) in Arizona and Maryland. This role is a trusted advisor and subject matter expert ensuring alignment, inclusion, collaboration and communication. Drives efficiencies with metric-driven continuous improvement, and solicits client group involvement to help drive change.


Essential Duties and Responsibilities:

  • Reduces risk and ensures compliance with all Federal, State and local regulations relating to employment such as Fair Labor Standards Act, Family and Medical Leave Act, Americans with Disabilities Act, and Equal Employment Opportunity Commission (FLSA, FMLA, ADA, EEOC).
  • Manages unemployment claims and represents the company during appeal hearings.
  • Consults and advises client groups regarding people solutions; collaborates with line leadership in problem solving, in pursuit of corporate and team goals.
  • Works with business leaders as part of a team on organization design and any restructuring efforts for client groups.
  • Administers and monitors exit interviews and assists in the preparation of separation notice paperwork.
  • May provide recruiting services in rural areas, as needed.
  • Researches, manages, and resolves complex situations as they arise, related to Employee Relations issues; conducts effective and objective investigations.
  • First point of contact for leadership and employees regarding HR related concerns, answering inquiries.
  • Participates in HR work streams to advance talent and career development; analyzes trends and metrics; evaluates success of Talent Management & Development programs.
  • Provides strategies to increase morale, productivity and retention; engages in workforce and succession planning and encourages employee engagement.
  • Serves as HR Ambassador by managing multiple HR initiatives designed to ensure a positive, productive, and high-paced work environment.
  • Conducts various trainings related to benefits, compensation, employment law, and business procedures or strategies.
  • Advises and coaches managers on Performance Management, Leadership Development, Talent Management, Compensation, Employee Relations, Rewards and Recognition.
  • Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
  • Plays a critical role in driving company culture change efforts and change management processes.
  • Performs other related duties, as assigned.


Minimum Qualifications (Education, Experience, Skills):

  • Bachelor’s Degree or equivalent in Business Administration, Human Resources, Industrial Relations, Psychology, Accounting, or another related field.
  • Four or more years of Human Resources Business Partner or Generalist experience preferably within a services or retail environment.
  • Customer focused orientation with strong communication skills and the ability to function as an effective and respected partner to internal clients.
  • Ability to understand and interpret the labor market and trends over time.
  • Strong verbal and written communication skills with the proven ability to drive communication across a broader group.
  • Proven ability to be analytical and handle confidential and sensitive data effectively.
  • Attention to detail and well organized; project management skills a plus.
  • Ability to juggle multiple tasks while still delivering high quality results in a fast paced environment, working well under pressure.
  • Strong MS Office skills.
  • Valid drivers' license and clean MVR.
  • Ability to pass a background check and drug screen, where applicable for position.


Reasonable Accommodation Statement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.


You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:


  • 5 Medical Plans
  • Employer Funded Health Reimbursement Account (HRA)
  • 3 Dental Plans
  • Vision Plan
  • 401K (Immediate participation upon hire)
  • Employer Paid Life Insurance
  • Employee Assistance Program (EAP)
  • Paid Time Off; Sick and Vacation
  • Paid Holidays
  • These are just a few highlights of our key benefit offerings!


Become a valuable part of our team and work for a company which has been named a Best Place to work by the Phoenix Business Journal 4 out of the last 5 years. Work for a company which has seen double digit growth year after year for nearly a decade. Work for a company which values diversity and is centered on success. Goodwill of Central & Northern Arizona - We Put People to Work!


Goodwill of Central and Northern Arizona endeavors to make our website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact HR Support at 602-535-4000, option 5, or


We consider applicants for all positions without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, the presence of a non-job related medical condition or disability, or any other legally protected status. We will make reasonable accommodation and modification, including adaptive devices, to assist any person with a disability to apply for and, if hired, to perform the duties the position they seek. Assistance could include help in completing on-line application as well as providing alternative communication, e.g., Braille and Large Print.


PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. (“GCNA/GIMV”) are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain “” or”, to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender’s email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security’s Cyber Smart website ( to learn how to report it.

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