Personnel Liaison & HR Transactions Coordinator

Department of Public Health

Job Description


The Massachusetts Department of Public Health (DPH) is seeking a Personnel Liaison and HR Transactions Coordinator, which is a key position working closely with many Offices across DPH. This position provides high-level and fast-paced customer service, support and technical assistance related to personnel planning and all aspects of hiring. Reporting to the Director of Administration and Finance, the Personnel Liaison serves as a designated contact for bi-directional communication and coordination with DPH HR Liaisons and hiring managers while leading the completion of tasks and monitoring systems for the onboarding and off-boarding of employees. This position is critical in ensuring that candidates and employees are supported throughout the hiring and employment process.

Specifically, this position provides expertise and support to hiring managers through position development, posting, candidate review, hiring process development and submission of all hiring materials to HR, while also receiving and coordinating requests for consultants, contractors, and interns. To ensure effectiveness and efficiency, this position assesses and recommends changes to improve systems, operations, methods, and procedures for recruiting, hiring, and retaining staff.

Duties and Responsibilities (these duties are a general summary and are not all inclusive):

Hiring Systems, Process Improvement & Best Practices

  • Document Standard Operating Procedures and all aspects of pre/during/post-hiring processes.
  • Provide technical assistance and 1:1 training and support to Offices’ Directors and Hiring Managers.
  • Maintain job descriptions and organizational charts for the Offices.
  • Provide HR related information to employees, including payroll, self-service time and attendance, hiring process, etc.
  • Contributes to a work environment that fosters diversity, inclusion, collaboration, and the understanding of working toward a common goal.

Development, Pre-Hiring & Posting Processes

  • Develop resources to support hiring managers, such as: checklists, process workflows and workplans to ensure effective and efficient hiring and tracking.
  • Develop hiring workplans and timelines to assist hiring managers in moving the position along at a steady pace.

Recruiting and Hiring Processes

  • Provide ongoing technical assistance, resources and best practices in effective related to recruiting, screening, interviewing, and hiring.
  • Improve systems and processes applying a racial equity lens to resume review, interview team selection, interview questions and candidate selection.
  • Ensure accurate and timely completion of hiring packages.

Onboarding & Retention

  • Submit IT requests for onboarding, new equipment for new and existing employee/contractors and provide follow up as necessary.
  • Provide resources, materials, support, and oversight of onboarding, exit or termination processes following proper protocols in coordination with security and facilities staff.
  • Participate in personnel liaison meetings as well as committees and subcommittees seeking to change or improve HR transactional processes.


Required Qualifications:

  • Strong written and verbal communication skills
  • Exceptional organizational skills, including the ability to maintain accurate records and manage multiple responsibilities in a rapidly evolving environment.
  • Ability to exercise sound judgment and discretion in handling confidential information.

Preferred Qualifications:

  • Demonstrated commitment to establishing supportive working relationships through effective communication, including the ability to engage and value the input of diverse stakeholders.
  • Proficient in working both independently and in a team-oriented and collaborative environment.
  • Knowledge of the principles and practices of fiscal management, contract process and human resource management including planning, forecasting, organizational development, etc.
  • Proficient with Microsoft Office products including Word, Excel, PowerPoint, Outlook and Teams.


About the Department of Public Health:

The mission of the Massachusetts Department of Public Health (DPH) is to prevent illness, injury, and premature death, to assure access to high quality public health and health care services, and to promote wellness and health equity for all people in the Commonwealth.

We envision a Commonwealth in which all people enjoy optimal health. Massachusetts ranks among the healthiest of states according to comparative analyses, but we face numerous challenges, including chronic and infectious disease, substance abuse, violence, preventable hospitalizations, and health disparities.

DPH coordinates programs and policies to address specific diseases and conditions and offer services to address the needs of vulnerable populations. We also develop, implement, promote, and enforce regulations and policies to assure that the conditions under which people live are most conducive to health and enable people to make healthy choices for themselves and their families. We license health professionals, healthcare facilities and a variety of businesses that impact public health. We operate the state laboratory and four public health hospitals. We monitor health status and manage vital records including births, marriages and deaths. We educate people about public health issues and work closely with local boards of health and community partners to identify and solve public health problems.

More information can be found at: MA Department of Public Heaalth


Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #2


First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) four years of full-time, or equivalent part-time, professional experience in work simplification, management analysis, program analysis, methods analysis, economic analysis, fiscal analysis, financial analysis, budget analysis, program administration, or program management or (B) any equivalent combination of the required experience and the substitutions below.

I. A Bachelor's degree with a major in business administration, business management, public administration, industrial engineering or industrial management may be substituted for a maximum of two years of the required experience.*

II. A Graduate degree with a major in business administration, budget management, public administration, industrial engineering or industrial management may be substituted for a maximum of three years of the required experience.*

III. A Bachelor's degree or higher degree with a major other than in business administration, business management, public administration, industrial engineering or industrial management may be substituted for a maximum of one year of the required experience.*

  • Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

NOTE: Educational substitutions will be permitted for a maximum of three years of the required experience.


Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

COVID Vaccine: As a condition of employment, depending on job assignment and location, employees may be required to have received COVID-19 vaccination and/or other vaccinations, or to have been approved for a vaccination exemption prior to their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
Official Title : Management Analyst III
Primary Location : United States-Massachusetts-Boston-250 Washington Street
Job : Administrative Services
Agency : Department of Public Health
Schedule : Full-time
Shift : Day
Job Posting : Dec 12, 2023, 11:19:08 AM
Number of Openings : 1
Salary : 70,737.16 - 103,443.08 Yearly
If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Luciana Hayner / - 6177128265
Bargaining Unit : 06-NAGE - Professional Admin.
Confidential : No
Potentially Eligible for a Hybrid Work Schedule : Yes

*Please mention you saw this ad on JobsInNonprofit.*

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