Patient Services Representative

Skin Cancer and Dermatology Institute

Job Description


Position Summary:
This position under general supervision, operates as part of the care team performing a variety of functions such as greeting patients, patient registration, insurance coverage and verification, scheduling and telephone management.


Essential Duties and Responsibilities:

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. Other duties may be assigned.

  • Provides front desk support and customer service satisfaction to patients in a courteous and professional manner in accordance with performance standards
  • Answer telephone promptly and in a polite and professional manner
  • Accesses EHR to communicate to clinical staff members and/or providers telephone encounters using SBAR format and/or appropriate smart phrases
  • Balances cash sheet and cash drawer in accordance with established standards
  • Operates a multi-line telephone console


Experience Requirements:

  • Minimum one-year experience in customer service, preferably in a related clinical environment

Education, Licensure & Certification Requirements:

  • High School diploma or equivalent
  • Associates degree or related healthcare certification, preferred


Knowledge, Skills, and Abilities Requirements:

  • Strong attention to detail and accuracy, professional attitude,
  • Ability to handle confidential and sensitive information
  • Ability to communicate in an active multi-office environment
  • Ability to efficiently operate all job-related office equipment
  • Ability to follow or provide verbal and written instructions
  • Ability to relate to persons with diverse educational,
    socioeconomic and ethnic backgrounds
  • Basic to intermediate computer operation
  • Mathematical and/or analytical ability for basic to intermediate
    problem solving
  • Specialty knowledge of systems relating to job function

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