HR Generalist (Administration)

Year Up

Job Description


The HR Generalist will report to the Director, Talent Administration and will support the efficiency and growth of Year Up by implementing and improving HR Service Delivery processes and systems in support of the entire organization. This person will support the overall work of the HR team by executing and delivering on a range of key responsibilities for processes, programs, and initiatives with internal and external stakeholders.
To be successful in this role, you will be team-oriented, comfortable working independently, and adept at navigating a fast-paced environment where you’re asked to wear multiple hats at once. Customer service, collaboration, and communication skills will always be top of mind, as you will be working with both internal and external stakeholders on a regular basis. This is an ideal opportunity for someone who is interested in strengthening their operational skills, as well as foundational HR knowledge.
In keeping with Year Up’s values, this role will provide direct service to students in accordance with the expectations for National staff (e.g., joint coaching, mentoring, tutoring, etc.).
The location for this position is flexible.
HR Service Delivery Administration
  • Manage and resolve a queue of HR Help service tickets in the help desk platform, adhering to the HR Service Delivery philosophy (focused on excellent customer service and engagement), and meeting established Service Level Agreements; contribute to the success of the overall HR Help metrics and reputation with help desk actions and support
  • Help identify common themes and trends within HR Help tickets and from communications with staff that indicate a need for clarity, process improvements, training, or HR communications; then help build proposed workflows, training and communications content in collaboration with HR Business Partners, Organizational Development, Payroll, Staff Learning, Talent Acquisition, and Total Rewards
  • Handle employee records and information in a sensitive and secure manner; help uphold guidelines for access to confidential data and appropriately respond to requests regarding employee files
  • Ensure employee onboarding and departure business processes are completed in a timely and accurate manner
  • Support the timely processing of employee changes via the HRIS by ensuring appropriate supporting documentation has been created/received, and submitted commensurate with the change
  • Partner with HRIS team within the IT Department to ensure staff are engaging with simple, user-friendly interfaces for HR system actions, and that HR Service Delivery reporting needs and key stakeholder groups are satisfied
  • Promote staff member knowledge, understanding, and compliance with Staff Guidebook materials in supporting policy administration project work and HR Service Delivery
  • Help train and provide support to key stakeholder groups on HR business processes and guidelines
  • Assist with the creation and completion of basic HR Service Delivery forms and documents
  • Other duties as assigned
Project Support
  • Support a small number of HR Service Delivery projects each quarter, as needed
  • Suggest process improvements and propose projects that drive continuous improvement of HR Service Delivery operating procedures and support to staff
  • Oversee designated area(s) of HR Service Delivery, including completion of related duties and/or projects
Site Team/Learning Community Member
  • Serve as a coach/mentor for a small number of current students
  • Join and sometimes facilitate weekly group sessions with students
  • Participate in staff meetings and trainings
  • Minimum of 2 years of overall work experience
  • 1-2 years experience in a Human Resources Generalist capacity
  • Proficient in Microsoft Office software suite
  • Experience with HRIS database systems (such as ADP and Workday) preferred
  • Discretion to handle confidential information
  • Customer service mentality and can-do attitude
  • Excellent organization skills and strong attention to detail
  • Strong verbal and written communication skills
  • Strong critical thinking and problem-solving skills
  • Ability to work independently, take initiative, and manage multiple priorities and assignments at one time
  • A passion for working with young adults, an unshakable belief in their potential and a strong commitment to the mission of Year Up
  • Understanding of the Opportunity Divide and its drivers
  • Commitment to diversity and inclusion
Budgeted Hourly Rate- $25.24 - $26.44 per hour
  • Year Up has established salary ranges for each of our sites, which allows us to pay employees competitively, equitably and consistently in different geographic markets. For roles in which the location is listed as flexible, the range displayed reflects the minimum and maximum target for new hire salaries for the position across all US locations. Salary offers take into account a candidate’s skills, experience, and location. Your recruiter can share more about the specific salary range for your location during the hiring process.
  • Benefits: Comprehensive healthcare options and dental coverage; 401(k) match for eligible participants.
  • Vacation: Earn three weeks paid vacation in first year of employment; four weeks after initial year.
  • Professional Development: Funds available to support staff in achieving career objectives ($2,500 per year)
** This is a non-exempt role (paid on an hourly basis). **
Year Up is a national 501(c)3 workforce development organization committed to ensuring equitable access to economic opportunity, education, and justice for all young adults—no matter their background, income, or zip code. Employers face a growing need for talent while millions of talented young adults lack access to meaningful careers. These inequities only further perpetuate the opportunity gap that exists in our country—a gap that Year Up is determined and positioned to close through three interconnected strategies: providing targeted skills training and connections to livable-wage employment for students and alumni; empowering others to serve and support young adults, and changing systems that perpetuate the opportunity gap. Year Up’s intensive training program utilizes a high expectations, high support model where students learn in-demand technical and professional skills and apply them during a corporate internship. Year Up has directly served more than 40,000 young adults since its founding in 2000. Year Up's nationwide presence includes Arizona, Austin, Bay Area, Charlotte, Chicago, Dallas/Fort Worth, Greater Atlanta, Greater Boston, Greater Philadelphia, Jacksonville, Los Angeles, the National Capital Region, New York City/Jersey City, Pittsburgh, Puget Sound, Rhode Island, South Florida, Tampa Bay, and Wilmington.
Voted one of the Best Nonprofits to Work For in the country by The NonProfit Times, Year Up is a rewarding and impactful place to work. Our staff is passionate, supportive, mission-driven, and committed to positive change and continuous learning. We set high standards for both ourselves and our students and live by a set of core values that reflect an unshakable belief in the talent and potential of our young people. The work we do is life-changing, and we know that our team is the greatest asset in achieving our mission.
Year Up embraces diversity and equal opportunity in a serious way. All aspects of employment, including the decision to hire, promote, discharge, or discipline, are based on meritocracy. We do not permit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local laws. Learn more about our commitment to diversity:

Year Up is also committed to working with and providing reasonable accommodations to individuals with disabilities. Your recruiter can provide details regarding the expected work environment and any physical requirements. Please let our hiring team know if you need an accommodation at any point during the interview process. Information received relating to accommodation will be addressed confidentially.
Please submit a thoughtful cover letter and resume through our website.
Note that applications without a cover letter will not be considered. We respectfully request no phone calls.

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