Human Resources Generalist, Employee Relations and Policy

WMU Homer Stryker, M.D. School of Medicine

Job Description



WMU Homer Stryker MD School of Medicine is recruiting for a Human Resources Generalist, with a focus on Employee Relations and Policy. This position provides guidance to employees and supervisors for employee relations issues that affect morale, motivation, engagement, and efficiency. Partners with employees to educate and work through difficult conversations. Responsible for conducting incident and disciplinary investigations and facilitating resolution of employee relations problems. Manages exit survey process, and assists with preparing timely reports for leadership. Provides impactful human resources partnership focusing on creating and revising HR policy, practices, and processes that support organizational effectiveness, employee development, coaching and people-leader enablement with a strong focus on DEI and belonging. Will lead HR policy creation in alignment with HR and senior leadership, HR metrics and reporting, and affirmative action planning.


  • Prepares and presents supervisor training modules as needed.
  • Provides guidance to employees and supervisors for employee relations issues that affect morale, motivation, engagement, and efficiency.
  • Fosters communication between employees and management by facilitating mechanisms for raising questions and expressing concerns without fear ofretaliation, and mediating situations where appropriate.
  • Manages the processes for compliants hotline and workplace complaints and concerns, including consistent tracking and monitoring of concerns/complaints; and appropriately triaging and disseminating information to appropriate stakeholders.
  • Manages incoming and current staff complaints and investigations.
  • Creates investigative plans, executes investigations timely, and provides clear communication to all parties involved.
  • Coordinates and conducts interviews.
  • Maintains detailed, consistent, and accurate records; secures and maintains relevant evidence and documentation.
  • Conducts analysis, and produces well-written investigation summaries and reports upon conclusion of investigation.
  • Conducts and manages all exit surveys at termination of employment, and tracks data surrounding the exit interview process.
  • Maintains the complaints and investigations spreadsheet and folders, and meets with relevant stakeholders within Human Resources for updates on a regular basis.
  • Leads the HR policy creation and revision process, by collaborating with senior leadership; provides education and awareness by communicating to the organization on new policies and policy change.
  • Responsible for the organization’s affirmative action plan.
  • Acquires knowledge for new technology and policy/procedure revisions.
  • Serves as as a Deputy Title IX Coordinator.
  • All other duties as assigned.



  • Bachelor’s degree from an accredited four-year college or university or equivalent, relevant work experience required.
  • Minimum three (3) years of related work experience in human resources or related field including employee relations, conducting workplace investigations, and writing detailed, professional reports.
  • Broad knowledge of human resources functions including HR policy and procedures, labor law compliance, salary administration required.
  • Experience in healthcare or higher education setting preferred.
  • Strong investigatory skills with attention to accuracy and detail required.
  • Skilled in the areas of conflict resolution, problem solving, mediation, and effective interviewing.
  • Experience with statistics and or quantitative methods commonly utilized in HR metrics required.
  • Senior Professional Human Resources/Professional Human Resources through HRCI and/or SHRM-SCP/SHRM-CP through Society for Human Resource Management certification preferred.
  • Strong communication skills on all levels: listening, verbal, written, and presentation.
  • Highly proficient using Microsoft Word/Excel/PowerPoint/Adobe Acrobat, email, scanning and document management software.
  • Ability to establish and build effective rapport and trusting relationships.
  • Ability to investigate subjectively and determine appropriate stakeholder involvement and proper timing.
  • Ability to exercise sound judgement and make decisions in a manner consistent with WMed values.
  • Maintain a high degree of integrity to hold absolute confidentiality in all matters related to Human Resources.
  • Strong commitment to a diverse and inclusive work and learning environment.
  • Highly organized, and able to prioritize and plan time accordingly in a fast-paced environment.
  • Extensive knowledge of federal, state and local regulations pertaining to employment.
  • Excellent organizational, analytical, and critical thinking skills.
About Western Michigan University Homer Stryker M.D. School of Medicine (WMed)

We are committed to excellence and health equity through transformative medical education, high-quality, patient- and family-entered care, innovative research, and community partnerships within a just culture of diversity, equity, inclusion, and belonging. Our vision is health equity for all in Southwest Michigan through innovation in the practice and study of medicine.

The medical school is a collaboration of Western Michigan University and Kalamazoo's two teaching health systems, Ascension Borgess and Bronson Healthcare. The medical school is a private nonprofit corporation supported by private gifts, clinical revenues, research activities, tuition, and endowment income. Building upon a $100 million foundational gift in 2011, WMed is a recipient of the Empowering Futures Gift, a philanthropic commitment of $300 million to support the mission of the medical school. WMed contributes to the economic vitality of Southwest Michigan through the services we provide as well as the creation of 1,600 new jobs and an annual estimated economic impact of $353 million in Kalamazoo and Calhoun counties.

WMed is fully accredited by the Liaison Committee on Medical Education and the Higher Learning Commission. The medical school offers a comprehensive, innovative four-year Doctor of Medicine degree program and two Master of Science degree programs in Biomedical Sciences and Medical Engineering. We train physicians in 10 residencies and five fellowships accredited by the Accreditation Council for Graduate Medical Education. To support our educational mission, we have Joint Accreditation for interprofessional continuing education, which incorporates accreditation by the Accreditation Council for Continuing Medical Education.
WMed Health is the clinical practice of the medical school with more than 300 providers offering comprehensive primary care and specialty services in several locations throughout Kalamazoo, Portage, and Battle Creek. The Department of Pathology faculty serve as the Office of the Medical Examiner for counties throughout Michigan and northern Indiana.
The W.E. Upjohn M.D. Campus located in downtown Kalamazoo serves as the primary educational facility with faculty and administrative offices, student study and social spaces, team-based learning halls, a state-of-the-art Simulation Center accredited by the Society for Simulation in Healthcare, basic science research labs, as well as toxicology and forensic pathology labs.
WMed is building upon Kalamazoo’s century-long foundation of drug discovery and medical device development with a strategic investment in clinical, laboratory, community, and educational research. The Center for Immunobiology, Center for Clinical Research, Research Histology Lab, Innovation Center, and Human Research Protection Program contribute to the medical school’s advancement of knowledge through innovation and discovery.

Western Michigan University Homer Stryker M.D. School of Medicine is an Equal Employment Opportunity/Affirmative Action employer of females, minorities, individuals with disabilities, and protected veterans, and actively strives to increase diversity within its community. We provide a drug- and tobacco-free workplace.

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