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President, Better Business Bureau El Paso

Better Business Bureau El Paso

Job Description


Better Business Bureau Serving El Paso and Far West Texas
President Job Requirements


The Better Business Bureau El Paso (BBB) is recruiting for the position of President.
The President reports to the BBB El Paso Board of Directors. BBB serves Texas in El
Paso, Hudspeth, Culberson, Jeff Davis, and Presidio Counties. BBB is a member of the
International Association of Better Business Bureaus and is an authority on trust in the marketplace. BBB sets and upholds high standards for ethical marketplace behavior and is a valuable resource for objective, unbiased information on businesses and charities. BBB is also a significant distributor of consumer and business education, information, and alerts about marketplace scams. The office offers dispute resolution for consumers and businesses. Balancing the needs and priorities of different constituencies requires a solid understanding of each unique perspective matched with a firm focus on the organization’s mission, its primary strategic goals, and its commitment to ensuring the BBB’s expanded relevance and success in the future.

Organizational Profile

BBB has a dues-paying membership of Texas corporations and charities (accredited businesses, or ABs). It is a nonprofit business membership organization under IRS
Code 501(c)6. The BBB Foundation is a supporting 501(c)3 organization committed to education and governed by its own Board of Directors. The office is in El Paso, TX, where the President is stationed. The BBB El Paso Board of Directors is comprised of area business leaders with BBB accreditation.

President’s Overall Responsibilities

  • Strategic direction and leadership for the entire BBB organization
  • Public spokesperson for marketplace issues of concern to the BBB, ABs, the public, and the corporate community
  • Oversight and accountability for the performance of the BBB’s programs and services
  • Management of the BBB brand
  • Capacity-building for the BBB and the Foundation
  • Financial health and management of the BBB and the Foundation
  • Staff management and administration functions

President is Primary Liaison to:

  • BBB El Paso Board of Directors
  • BBB El Paso Foundation Board of Directors
  • International Association of Better Business Bureaus
  • Management team


  • Strategic leadership of the Board, the Foundation Board, Board committees, and the management team
  • Daily oversight of operations
  • Ability to proactively develop revenue-generation and fundraising initiatives and deliver against solid financial goals
  • Proactive identification and development of new programs and services
  • Leadership in the improvement and expansion of existing programs and services
  • Execution of initiatives that improve consumer knowledge, increase AB participation, and boost community involvement with the BBB
  • Management and promotion of the BBB brand throughout the Paso del Norte community
  • Media relations and public communications
  • Overall supervision of BBB El Paso employees
  • Budgets and financial oversight
  • Managerial strength that promotes continuous high performance and builds a talented, motivated, and goal-oriented organization

Personal Qualities and Characteristics

  • High integrity and strong personal values
  • Strategic and visionary thinker
  • Change agent with the ability to combine prudence with risk-taking
  • Action-oriented consensus builder
  • Seasoned collaborator with other organizations across all sectors (consumer, business, government, nonprofit, enforcement)
  • Ability to interact successfully with and command the respect of ABs, BBB staff, corporate leaders, Boards of Directors, government officials, and the media
  • Effective and judicious delegator who constructively inspires others, encourages innovation, and solves problems
  • Excellent communicator, advocate, and brand champion

Education and Experience

  • Bachelor’s degree from a four-year college or university required (Advanced degree preferred)
  • Corporate, association, government and/or nonprofit experience of at least 10 years
  • Track record of delivering exceptional financial results operating complex business organizations with full financial accountability (P & L and balance sheet)
  • Experience with marketing and new media, including social media, the web, and diverse communication platforms
  • Proven track record in fundraising, including experience in assessing, planning, and implementing initiatives
  • Reasonable experience with advanced technology, information/service industries, and advertising
  • Proven ability to build vision, collaboration, consensus, and performance among diverse constituencies
  • Bilingual Preferred, Spanish

If interested, please forward your letter of interest, resume, and professional references to Dr. Margie Aguilar at maguilar@westerntech.edu. We will contact candidates selected for interview directly and make a formal announcement once the process is complete.

Job Type: Full-time


  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance


  • Monday to Friday

Ability to Relocate:

  • El Paso, TX 79901: Relocate before starting work (Required)

Work Location: Hybrid remote in El Paso, TX 79901

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