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Medical Assistant, Nursing Information Center

Job Description

Impact Lives, Impact Community

Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 62 sites, over 227,000 patients, and over 417,000 visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff.

Job Roles

  • Using knowledge and experience as a Medical Assistant, perform telephone patient engagement as assigned by the manager using clear protocol on all transferred calls.
  • Assess the level of patients' understanding of the care and assist in navigating FHCSD programs and services.
  • Assist with transitional care activities for FHCSD patients.
  • Collaborate with team members in supporting the population health management functions and interventions.
  • Schedule appointments for patients who require more than basic information.
  • Educate patients on the need for follow-up care.
  • Establish a Primary Care Physician (PCP), and educate on the importance of continuity of care in using PCP.
  • Reinforce patient/family education provided to FHCSD patients.
  • Attend staff meetings and in-services or complete make-up assignments.
  • Follow FHCSD policies and procedures to ensure positive patient outcomes.
  • Perform other duties as assigned.


  • A Medical Assistant diploma from an approved course is required.
  • High School Graduate (or GED equivalent) required.
  • Or equivalent combination of education and experience that provides the skills, knowledge, and ability to perform the essential job duties, and which meets any required state or federal certification requirements.
  • Current American Heart Association healthcare provider CPR (BLS), or Advanced Cardiac Life Support, or Advanced Trauma Life Support, or Advance Resuscitation Training required.


  • Job type: Regular Full
  • Competitive Salary with Excellent Benefits
  • Retirement Plan with Employer Match
  • Paid Time Off, Extended Sick Leave and Paid Holidays
  • Medical/Dental/Vision/FSA/Life Insurance
  • Employee Discounts and Wellness Programs

Experience/Specialized skills (including Language)

  • At least 1 year of experience in ambulatory care or similar settings is highly desirable.
  • Bilingual in English/ Spanish may be required.
  • Ability to display cultural sensitivity and respect to ethnically and culturally diverse patient populations.

In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits or potential bonuses.

18.00 - 24.00

If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience. In addition to these factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here:


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