MAJOR RESPONSIBILITIES:

• Responsible for establishing operations and managing the day-to-day activities of the call center.
• Collaborate with the team of Benefits Specialists to ensure clients contacting the call center are accurately pre-screened for all applicable benefits, including SNAP, WIC, CA, and/or FF.
• Work closely with the Director of Benefits Access and Program Manager to establish a consistent and flexible workflow, ensuring all monthly, quarterly, and annual reporting meet established requirements.
• Assist in training and managing new Benefits Specialists on SNAP, CA, WIC, and Fair Fare programs.
• Provide direct services as needed, both remotely and in person, to assist clients with determining eligibility and applying for these benefits.
• Collaborate with the Child Nutrition Program Manager to strengthen and enhance the WIC referral system, as well as develop additional referral processes as needed.
• Build strong connections with local community-based organizations, including food pantries, soup kitchens, medical facilities, faith-based groups, and elected officials’ offices across the city.

QUALIFICATIONS & QUALITIES:

• A Bachelor’s degree in a relevant field is preferred, although people with significant relevant work experience will be considered.
• Knowledge in anti-hunger/nutrition programs, including benefits screening (esp. for SNAP, CA and FF) and experience working in low-income communities.
• Experience (ideally at least 2 years) in direct program management and supervision.
• Comfortable with public speaking and leading community events.
• High-energy self-starter with strong communications, problem solving, organizing, inter-personal, and team-building skills.
• Commitment to fighting poverty and hunger.
• Some flexibility with schedule required, including some nights and weekends.
• Working knowledge of databases (such as Airtable and Salesforce) is a plus.
• Proficient in use of Microsoft Office suite.